Monday, October 19, 2009
How to discourage repeat customers
About a month ago, I bought something on Artfire - to see what that it is like, seeing as I have a wee shop there myself.
Purchase went through fine, as did payment. Then I got an email thanking me for my purchase. Strangely, the email subject title said something like "thank you for your purchase from xxxx on Etsy". Er, ok.
Well, a couple of weeks went by and I didnt receive my order, but I thought, 'well, they are in China so better give it a bit more time before I get in touch'. The other day I finally contacted them and this is their reply:
Dear Carina,
We are so sorry to tell you that your order didn't ship. I just noticed this when you Emailed me. This happened with several Artfire orders. Please accept my apologies! We refunded your money a few minutes ago...
Most Sincerely,
How can you not notice that (several!!) orders haven't shipped? What kind of operation have they got going on? Not a very organised one, it seems, seeing as they can't even keep track of where they get their orders from.
Atleast they simply refunded the money, so I didn't have to argue with them about that or wait for the order to actually be shipped.
I wonder if they don't realise that buying stuff online means that you need to be able to trust the person/company you buy from. If they are this careless, I certainly won't (attempt to) buy from these people again.Labels: shop talk
About a month ago, I bought something on Artfire - to see what that it is like, seeing as I have a wee shop there myself.
Purchase went through fine, as did payment. Then I got an email thanking me for my purchase. Strangely, the email subject title said something like "thank you for your purchase from xxxx on Etsy". Er, ok.
Well, a couple of weeks went by and I didnt receive my order, but I thought, 'well, they are in China so better give it a bit more time before I get in touch'. The other day I finally contacted them and this is their reply:
Dear Carina,How can you not notice that (several!!) orders haven't shipped? What kind of operation have they got going on? Not a very organised one, it seems, seeing as they can't even keep track of where they get their orders from.
We are so sorry to tell you that your order didn't ship. I just noticed this when you Emailed me. This happened with several Artfire orders. Please accept my apologies! We refunded your money a few minutes ago...
Most Sincerely,
Atleast they simply refunded the money, so I didn't have to argue with them about that or wait for the order to actually be shipped.
I wonder if they don't realise that buying stuff online means that you need to be able to trust the person/company you buy from. If they are this careless, I certainly won't (attempt to) buy from these people again.
Labels: shop talk
scribbled by Carina 10/19/2009 01:33:00 PM
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