To all our customers,
First and foremost we would like to
unreservedly apologise for the ongoing broadband network problems that some of
our customers are experiencing.
As you know we have been working on moving
customers to the new networks and this has been a much more challenging task
then we had hoped, however, we are making progress and hope to have all the
reshuffling finished during the course of next week.
Obviously Customer
Services and Technical support are much busier than usual responding to emails
and phone calls to get customers back online and we appreciate that it is very
frustrating not being able to get a quick response, but again we are working on
this and drafting in extra resources to try and ease the situation.
Once all
the network changes and upgrades are complete we will be making a formal offer
of compensation to all users affected and simply ask that you be patient a
little longer so that we may concentrate on resolving the problems at hand.
Finally, it has not helped that customers on the BBUK realm have been
further affected by a router interface problem which we have engineers working
on today and we hope to have a resolution to this shortly.
This is an
information note only and we will not enter into communication about it's
contents we feel at this stage, as we are sure you agree, that our resources are
better spent resolving the network issues.

In other words: they don't know what's happened, they don't know how to fix or when it will be fixed. Sheez.

Yeah, just wanted to let you know, though my lovely assistant has already done so; I don't know when I'll be back, cause our ISP don't know when they will have the problem fixed.

This has been going on for a week now...why can't they bloody fix it?? It's getting annoying. especially the fact that we just DON'T KNOW ANYTHING. if they could atleast give us some sort of time frame, right??

So, until such a time when I do return, leave lots of comments for the assistant.

That IS all.

Thursday, January 12, 2006 posted by Wardi @ 12:08 PM